Module 02 · Full day · 6h · In-person / Hybrid
Stop Working for Free
Give your team the language and the brief structure to protect scope in real time, without ever having to say “no” to a client.
The situation
Scope creep doesn’t start at delivery. It starts in the brief, before a single piece of work is made.
Most agencies give away their best work and call it client service.
79%
of creative agencies regularly work beyond the scope of their agreements. For free.
3
Most common scope-push scenarios, each with exact language to handle it.
Start
Of the project is where scope creep almost always begins, before anything ships.
WHAT WE COVER
01
Audit the leak
Look at your last 5 projects: where did scope creep begin? Brief? Feedback round?
02
Fix the brief
Build an Anti-Scope-Creep Brief that removes the ambiguity creep grows in.
03
Learn the script
Handle scope requests in real time without saying no — and give the team permission to protect scope.
WHAT YOU LEAVE WITH
Tool 01
Scope Conversation Script
Exact language for the 5 most common scope-push moments.
Tool 03
Over-Servicing Audit
A 15-minute exercise that maps where you give value away, and the cost.
Tool 02
Anti-Scope-Creep Brief Template
A brief structure that removes the ambiguities creep starts in.
Tool 04
Out of Scope Response Toolkit
Email and conversation templates to redirect requests without losing the client.
Who it's for
Agency owners and client-facing teams who keep delivering more than they’re paid for and feel powerless to stop it mid-project.
Full day · 6h · In-person / Hybrid · Max 12-15 · ES / EN
Run in-house for your team. Price is per team, not per person.
€ 3.500
★ €2.625 until Aug 31
All prices excl. VAT