Module 03 · Full day · 6h · In-person / Hybrid
The Conversation Nobody Wants to Have
Equip your team to handle conflict and hard feedback directly, so problems get named early instead of taxing every project.
The situation
Conflict, feedback, and the talks creative leaders keep avoiding don’t disappear. They get more expensive.
Avoided conversations are where over-servicing, resentment, and missed deadlines start.
60%
Of employees have never received conflict-management training. They’re improvising.
24%
Of a manager’s time goes to managing unresolved conflict. A direct tax on execution.
79%
Of creative agencies over-service clients. It starts with an avoided conversation.
WHAT WE COVER
01
Learn the structure
The 3-Part Conversation Framework
(Situation → Impact → Request) for any hard conversation.
02
Fix the brief
The Creative Feedback Protocol: critique the work without crushing the person who made it.
03
Learn the script
Map your team’s recurring conflict patterns and co-write how you’ll handle disagreement.
WHAT YOU LEAVE WITH
Tool 01
3-Part Conversation Framework
A repeatable structure for any difficult conversation.
Tool 03
Conflict Escalation Ladder
How conflict moves from friction to crisis, and where to intervene at each stage.
Tool 02
Creative Feedback Protocol
Honest feedback on creative work that protects the relationship.
Tool 04
Team Honesty Agreement
A co-created document defining how your team handles hard conversations.
Who it's for
Creative leads and founders whose teams avoid the hard talk until it becomes a crisis
and who pay for it in over-servicing, slow projects, and quiet resentment.
Full day · 6h · In-person / Hybrid · Max 12-15 · ES / EN
Run in-house for your team. Price is per team, not per person.
€ 3.500
★ €2.625 until Aug 31
All prices excl. VAT